General Sales Terms & Condition.
- All items come with manufacturer’s defect warranty.
- All sales are final with no exchange possible. We will not accept returns unless the item is defective or any major issue (Example : missing component).
- Returns are not acceptable even when you selected the wrong size. This is for hygiene purposes (Example: a helmet) and the fact that we would like every customer to have their items in brand new factory sealed condition.
- We believe you would not want to purchase a returned item.
- You never know what happened to a returned item.
- Do all the original components remain the same?
- We recommend all customers to check and examine the items thoroughly before leaving our store.
- We will also pre-inform customers should a product has defects or have cosmetic flaws. (Big fat discount given by all means)
- Sometimes minor cosmetic flaws in products are unavoidable and in some cases shipping can damage your product. We seek your understanding.
- We will solve any problem should they arise in case by case basis.
- Any return or exchange will have to be done within 14 working days from the day of item received.
Pre-Order Terms & Conditions
This preorder service allows you to order a product which is not yet available or not within our stocking range. It is a service which specially caters to your needs. Pre-order items are stocks which are not on hand and therefore, have to be shipped in.
BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:
- All pre-orders require 30% deposit payment to be made at the time of request.
- Please note that due to the nature of pre-order items, we will not be accepting cancellations and no deposit will be returned unless we are not able to fulfil your request due to unforeseen circumstances.
- Please decide carefully before placing a pre-order.
- Occasionally, the pre-ordered item will arrive later then the estimated time of arrival and we are not responsible for that. Rest assured we will do everything within our ‘power’ to be on time. We take pride in every happy customer.
- Please do not order if you are unable to wait or the item is time sensitive.
- If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.
- Due to unforeseen circumstances and inevitable human error, pre-order items with minor cosmetic flaws, damaged packaging or wrong colour (If the brand, model, size and description are all correct) cannot be exchange.
- Once you place an order with us, it means that you are willing to accept these terms & conditions.
- We will try to solve all problem on case by case basis.
We thank you.